e2 bet Privacy Policy

e2 bet is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "e2 bet", "we", "us", or "our", it means the entity responsible for operating the e2 bet platform at e2-bet.app.

e2 bet acts as the data controller for the personal data collected through the platform. This means we are responsible for deciding how and why your data is processed. If you have any questions about how e2 bet handles your personal data, the contact details are in Section 12 of this policy.

This Privacy Policy applies to all personal data collected when you visit the e2 bet website, register an account, make a deposit or withdrawal, use any game on the platform, or contact our support team. It covers data collected through the website, the e2 bet mobile app, and any other channel through which you interact with us.

e2 bet collects personal data in three ways: data you provide directly, data generated automatically when you use the platform, and data received from third-party service providers such as payment processors. The table below sets out exactly what we collect and why.

e2 bet uses your personal data for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Here is a full breakdown of how your data is used on the e2 bet platform:

• Account management — To create, maintain, and secure your e2 bet account, including login authentication and password recovery.
• Payment processing — To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Identity verification (KYC) — To verify your age and identity in compliance with anti-money laundering obligations and responsible gaming requirements.
• Fraud prevention — To detect and prevent fraudulent activity, multi-accounting, bonus abuse, and money laundering on the e2 bet platform.
• Customer support — To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement — To analyse usage patterns and improve the games, features, and overall experience on e2 bet.
• Responsible gaming — To monitor gaming behaviour and identify players who may benefit from responsible gaming tools or intervention.
• Legal compliance — To meet our obligations under applicable laws and to respond to lawful requests from regulatory authorities.
• Communications — To send you account notifications, transaction confirmations, and — where you have opted in — promotional messages about e2 bet offers.

Every time e2 bet processes your personal data, we do so on one of the following legal grounds. We rely on the most appropriate basis for each specific processing activity:

• Contract performance — Processing necessary to provide the e2 bet service you signed up for, including account management and payment processing.
• Legal obligation — Processing required to comply with anti-money laundering laws, age verification requirements, and regulatory reporting obligations.
• Legitimate interests — Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent — Processing for optional marketing communications, where you have explicitly opted in. You may withdraw consent at any time.

e2 bet does not sell your personal data. We share data with third parties only where it is strictly necessary to operate the platform or comply with legal requirements. The categories of third parties who may receive your data are listed below:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by contractual data protection obligations with e2 bet.
• Identity verification providers — Third-party KYC services may process your identity documents to verify your age and identity. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention services — Anonymised or pseudonymised data may be shared with fraud detection systems to protect the platform and all players.
• Regulatory authorities — e2 bet will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or regulatory direction.
• IT infrastructure providers — Cloud hosting and database providers who store data on our behalf under strict data processing agreements.

All third parties who process data on behalf of e2 bet are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our instructions.

e2 bet uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can improve it. A cookie is a small text file stored on your device when you visit a website.

The types of cookies used on e2 bet are:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies — Remember your preferences such as language settings and game display options. Disabling these may affect your experience.
• Analytics cookies — Help us understand which pages and games are most popular, how long sessions last, and where players encounter problems. Data is aggregated and anonymised.
• Security cookies — Used to detect and prevent fraudulent login attempts and suspicious activity on your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the e2 bet platform from functioning correctly. e2 bet does not use third-party advertising cookies or cross-site tracking cookies.

e2 bet takes the security of your personal data seriously. We implement a layered security approach that includes both technical controls and organisational procedures designed to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data in transit is encrypted using TLS 1.3.
• All data at rest is encrypted using AES-256.
• Passwords are hashed using bcrypt with a unique salt per account.
• Payment credentials are tokenised and never stored in full on e2 bet servers.
• Internal access to personal data is restricted by role-based access controls.
• All internal data access is logged and subject to regular audit.
• e2 bet conducts regular security assessments and penetration testing.

e2 bet retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. The general retention periods are:

• Account data — Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records — Retained for 7 years from the date of the transaction to comply with financial regulations.
• Identity verification documents — Retained for 5 years after account closure or the completion of the last transaction, whichever is later.
• Support communications — Retained for 2 years from the date of the last interaction.
• Technical logs — Retained for 12 months and then automatically deleted.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. e2 bet does not retain data beyond what is necessary or legally required.

As a user of e2 bet, you have the following rights over your personal data. These rights can be exercised at any time by contacting our support team. We will respond to all requests within 30 days.

e2 bet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on e2 bet or provide any personal data to us.

If e2 bet becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has registered on e2 bet, please contact us at [email protected] immediately so we can investigate and take action.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. e2 bet supports all responsible gaming initiatives aimed at protecting young people.

e2 bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via the email address associated with their account and display a prominent notice on the e2 bet platform.

The updated Privacy Policy will be published on this page with a revised "last updated" date. We encourage you to review this page periodically. Continued use of e2 bet after the effective date of any update constitutes your acknowledgement of the revised policy.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and request deletion of your personal data, subject to our legal retention obligations.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way e2 bet handles your personal data, please get in touch with our team. We're here to help and we take every privacy query seriously.

For privacy-specific requests such as data access, correction, or deletion, please use the subject line "Privacy Request" in your email so our team can prioritise and route it correctly. We aim to acknowledge all privacy requests within 48 hours.